FAQs

We’ve compiled a list of the most commonly asked questions here for you, but our team is always just a click away. We’re love to show you how Mission Suite can help you move you from maintenance mode to mission mode.

General Questions

leave blank
I'm a new user. What resources are available?
The Mission Pathways’ Help Center is loaded with support documentation and instructional videos. The Help Center can be accessed directly from the Mission Suite. Once you log in to the application, select the question mark icon in the top right of the page. After clicking the help icon, you will be automatically directed to the Customer Help Center where you’ll have access to:

For detailed instructions on how to access the Help Center, download instructions (PDF).

Is there a software team for software concerns or questions?
You can request support via email at: support@mission-pathways.com and expect an answer within 24 hours. After you send the email, you will receive a follow-up email that your request has been received and a ticket opened.

You can also access the Customer Help Center from the Mission Suite application. and submit a support ticket. Download detailed instructions for accessing the Help Center.

Or, give us a call at 800-239-9910 x2 from 9 a.m.-6 p.m. EST.

What if I forget my password?

You can easily reset your password from the login prompt by clicking on “Don’t remember your password?” link.

About Us

leave blank
What are Mission Pathways' products?

We have designed a modular, integrated application. The four modules are:

Encounter: our initial module helps you manage Alpha©, ChristLife™ and similar evangelization experiences while providing the structure to build profiles for the individual’s faith journey.

Grow: support group leaders and key volunteers to coordinate small groups, as well as provide the opportunity to continue to track the individual spiritual path.

Inform: communicate parish health as it relates to discipleship and evangelization initiatives. Inform has the added benefit of applying these metrics to the individual level; delivering insight into trends and identifying which processes are working, and which need improvement.

Why use the Mission Pathways Suite?

Through our own faith journeys and in speaking to many who are in Discipleship and Evangelization programs at churches across the U.S., we recognize how important yet difficult it is to encourage and manage discipleship and evangelism. We’ve listened, brainstormed, and assessed how Mission Pathways can assist leaders in their efforts, and that is why we have designed and developed our integrated modular application to enhance the discipleship and evangelism programs at your church. Each module is designed to facilitate flexible management of sessions, retreats, and small group experiences as well as equipping leaders with the tools needed to guide and mentor individuals throughout their faith journey. See: What are Mission Pathways’ products? for more detailed information.

Pricing and Payment

leave blank
How is the software billed?

Mission Pathways offers its modules as a subscription on either a monthly or annual basis. Forms of payment accepted are: Credit card or echeck. To pay via echeck, Mission Pathways will require the following information: your bank routing number, your bank account number (typically a checking account), and the name on your bank account.

What is the price?

Our software price is based on the number of registered families (Catholic) or Total Weekly Attendance (non-Catholic). It is a software subscription that can be purchased monthly or on an annual basis. Please fill out the contact form with the number of families or attendance, and we will reply with a price for your church. For example, a Catholic parish of 1,250 families will pay $126 per month or $1,450 annually.

What if I manage evangelization and discipleship processes for more than one church?

Our software is licensed per entity (e.g. church, diocese, designated collaborative) as defined on the Order Form. Users per entity are unlimited; additional permissions can be set by the designated Administrator identified by each entity. See How many logins does the subscription include? for more detail.

Am I locked into a contract?

You can cancel at any time at the end of your billing period for monthly or annual subscriptions.

Software Access

leave blank
How many logins does the subscription include?

Each software subscription includes unlimited users from your organization/entity, including all staff, volunteers, church members, visitors and others you designate as users.

Are there different user permission/access levels?

We have designed the software to be accessible dependent on user permissions, ranging from Administrator level (Read/Write/Delete) to Read Only levels.

Once I subscribe, how long before I can use the software?

Once a Mission Pathways team member provides access to the subscribed module(s) on your system and designates a System Administrator, you can start using it immediately. After understanding your specific organization’s structure and assigned roles and responsibilities, we will help you identify the most suitable individual in your organization to be assigned the Administrator permission level. This designated individual will have full Read/Write/Edit/Delete capabilities for your organization’s data in the Mission Pathways system, including the ability to assign other user privileges. This will provide all the flexibility you need to start creating sessions, retreats and groups. Based on the permission levels assigned by your organization’s Administrator, system users will be able to access specific experiences and/or personal profiles and other designated areas of each module to input and update as necessary.

Technical Details

leave blank
Do I need special equipment?

Any computer that has access to the internet can run Mission Pathways software. We recommend the following browsers: Mozilla Firefox or Chrome.

Is the software compatible with my current Church Management software?

To save you time and to avoid building a separate silo of information, we have identified several ChMS vendors with which API integration would be advantageous. Our current API integration includes ParishSOFT® and more will be added soon. For more information, contact us at solutions@mission-pathways.com.

What is the system down-time?

Our software runs on Amazon Web Services. We employ the latest in system up-time monitoring, redundancy, and we exercise standard reasonable efforts to make our online services available 24 hours a day, 7 days a week.

After an update, the application does not look like the images from the System Update email. What can I do?

Our application has been designed to update your browser automatically whenever we deploy new features. However, if this does not occur and you are not seeing an updated screen, hit Ctrl + F5 to refresh your view.

About Our Services

leave blank
System Requirements

To install our software, your computer should meet the specifications below. Our products have been tested using the recommended system requirements on this page. However, because computing environments and internet service vary so widely, these system requirements are provided without guarantee. Your computer performance will vary based on hardware configurations, network traffic, and local workstation settings.

PC/Mac Recommendations

Operating System: Windows® 10 or Mac OS X 10.12 or higher

Internet Connection: High speed

Screen Resolution: 1024 x 768

Applications: Adobe Acrobat Reader XI

Acceptable Use Policy

Our Acceptable Use Policy addresses requirements applicable to client’s use of Mission Pathways’ products, solutions and services (“Mission Pathways Solutions”).

Acceptable Use Policy »

Solutions Agreement
The Solutions Agreement sets forth the terms and conditions that govern your access to and use of our Solutions. Please contact Mission Pathways if you have any questions about this
agreement.

Solutions Agreement »

We have you covered

Our dedicated support team is here to ensure your success.

Mission Pathways

Software to inspire and empower transformation in people's lives.

© 2021 Mission Pathways™  •  Terms of Service  •  Privacy Policy